REFUND & EXCHANGE POLICY
At More to Love we pride ourselves on the quality of the product we are able to offer our customers. Before processing shipment, each garment is inspected carefully to ensure that there are no faults.
We know that you are going to love your More to Love purchase, but just in case something is not right you have the following options.
If you would like to return a product, contact us via email on firstname.lastname@example.org within 2 working days of receipt of the product.
We will arrange an exchange for you if the correct size is still available. If the item is no longer available we can issue you with a Credit note, or we will issue you with a Refund.
The exchange item will be sent to you upon receipt of the original purchase.
The standard delivery charge will apply and be debited to your credit card for the exchange garment we send you. If the exchange is due to incorrect sizing we will advise you of the delivery charge. If the exchange is due to manufacture fault we will pay for the delivery of the new item back to you.
2. If you want to return any items for exchange...
*Send your item for exchange to:
More to Love
P O Box 575
Southport Queensland 4215
3. All items must be returned to us in accordance with our terms and conditions procedure.
In order to guarantee an exchange:
- Customers within Australia must return the item(s) within 1 week from the date of purchase.
- Customers outside Australia must return the item(s) with 2 weeks from the date of purchase.
When we receive the garment(s) we will contact you via phone or email.
Customers are responsible for all shipping and handling charges for any exchanges, or refunds.
All items purchased on line for exchange must be unworn, unwashed and in original condition, with all original tags and labels still intact and attached. All garments are inspected thoroughly prior to shipping and will only be exchanged when received in this original condition.
* Please note due to health reasons SPANX underwear cannot be returned.
* Please be aware that we adhere strictly to this policy and this in no way infringes on your rights as a consumer.
For Sale garments purchased, we are unable to offer a refund or exchange
Delivery within Australia: FREE Standard Delivery.
Express Delivery within Australia: $15.00 (Up to 3kg).
Delivery for International orders: A flat rate of $35 will apply to any standard parcel (Up to 3kg).
Under some circumstances shipping charges for local and international orders will be based upon weight of the order and destination. We will confirm via e-mail in these circumstances. The responsibility for any customs duties, foreign taxes or other fees which may be imposed in the country where the order originated will rest with the customer.
All orders require an address and telephone number for delivery.
The responsibility for any customs duties, foreign taxes or other fees which may be imposed in the country where the order originated will rest with the customer.
The following lead times to be used as a guideline only:
Standard Australia Post: 3-10 days
Express Australia Post: 1-2 days
Standard International Post: 10-14 days